Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Recent Reviews
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(1-25 of 134)Companies can't remove reviews or game the system. Here's why
March 30, 2024
Dialpad Review
Our small company receives a lot of phone calls, over 3000 per month. We have a very small staff that handles these calls, so directing them to where they need to go is extremely important. Dialpad call routing has helped us streamline the incoming call process, and easily manage the group memberships of the call routing groups. I also really appreciate the detailed call journey information that is automatically saved for every call. The analytics can also be useful.
- Reliability, - we have never experienced any sort of outage or downtime with both the Desktop app or the Mobile App
- Call logging - we love the voicemail to text notification
- Ease of use - I dont really need to give any training to a new user, the software is really intuitive
- I wish the admin interface was different. I think the menus are not intuitive
- The voice to text doesn't always translate the Voicemails without errors
- I wish the incoming call routing setup was more intuitive, or there was a better visual representation of what the call routing looks like within the admin area
March 29, 2024
Voice Recognizer Elite!
Score 10 out of 10
Vetted Review
Verified User
Our organizations uses Dialpad Ai Voice as our listed main company phone number. The platform assists our sales agents in connecting with prospects and retaining communication lines existing clients. We needed a digital platform that could provide local number assignments to ensure trust and presence in those communities. The mobile and desktop capabilities help ensure we are always connected and have the accessibility to our clientele.
- transcription
- automation
- customer service
- noise cancellation
- true voice
- caption
January 02, 2024
Dialpad Review
We use Dialpad as our internet-based phone system solution, both in office and remote offices. We use it for texting, voicemails, and calling.
- I like the texting capability being direct to my extension number without having to login elsewhere
- I like how user friendly it is in most areas
- I like that I can save multiple voicemail options and choose which one I want to use
- I like the auto reply text option for OOO replies
- It does not always hold an internet connection, so calls are dropped at times.
- I don't like how I have to login to my main web based account to update my voicemail options
- Logging into web based account is easy, but there are multiple steps. I could be easier to access and get logged in, especially if I am already logged in at my desktop version
January 02, 2024
Best phone integration ever
Score 10 out of 10
Vetted Review
Verified User
I use Dialpad on a daily basis and I absolutely love it. It allows me to keep track of all type of communication with my clients and team members. From the basics such as calling and messaging to Ai assistance every step of the way, channels and room meetings organized. Dialpad leveled up our game and we really appreciate how the integrations work perfectly. We do not even have to worry about taking important notes, Dialpad have us covered with transcripts and snipping tools. We tried several services and apps before but Dialpad is a one-way ticket , anyone would be amazed.
- Transcripts of calls with Ai
- Different lines and operators organization
- Messaging
- Room meetings
- The previous call window was way better to see full screen.
- Having the call options down below makes it uncomfortable and users need to take more steps to do thing that used to take just a click or 2.
- I would like to adjust the left side menu a little more
December 29, 2023
Two sided sword
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is TEAM meeting, managing Toll free and using Dialpad Ai Voice to change names and titles.
- Phone rings are not annoying
- Manage name changes
- Phone can go from desk to desk without setting up again
- Waiting to re-purpose a number after 72 hours needs to be shorten for deleted users.
- After Power outages phones do not work, need to unplugged and plugged back up.
- Sometimes the desktop app dos not display incoming calls while the phone rings
December 29, 2023
Sounding Success: Navigating the Harmony of Transcription Excellence with Dialpad AI Voice
Dialpad AI Voice has significantly streamlined our communication processes. The real-time transcription feature has been invaluable, enhancing collaboration and providing a reliable record of meetings. The AI-driven analytics offer valuable insights, and the virtual assistant integration has improved efficiency. Overall, a powerful tool for optimizing voice communication in our organization.
- Real-Time Transcription Accuracy
- Virtual Assistant Integration
- Language Support and Adaptability
- Accuracy in Noisy Environments
- Integration with Third-Party Apps
- Expanded Language Support
December 28, 2023
Computer program is fantastic, but phone app is not.
Whenever a customer or rep calls in, I am the one to answer the phone and talk to them. Our company uses Dialpad as our landline phone and any calls go through it. I am also able to go back and look at a past call with someone and read in the transcripts what we talked about in the past so I know what they might need and who they are.
- Transcripts
- Having all calls come to one place.
- Having a business # and personal # in the same place.
- The app on the cell phone
- Call drops
- Spam call blocking
December 28, 2023
We love Dialpad!
I answer the phone at the law office. It is very helpful to have the transcript typed out when we need to refer to details of a conversation. It is also helpful to have it transcribing as we are talking. The integration with other applications is also awesome. I can just enter time for calls easily.
- Integration
- Transcript
- Clear sound
- Everything is great!
- Nothing really needs to improve.
- The whole law firm loves it.
December 27, 2023
Dependable Tool
Score 10 out of 10
Vetted Review
Verified User
Dialpad has given me an effective way to make calls in an efficient manner. The application is also available on my cell phone in case I need to forward work calls. The audio is clear and reliable (both desktop and mobile). Transcription is very accurate. The analytics tab helps me to stay on track with my goals and identify any trends. Their customer service is attentive and open to feedback. Overall, everything we need.
- Transcription
- Analytics
- Clear Audio
- having a direct link to analytics from the pop out
- call waiting (switching between or adding calls) is too hard
- share a transcription via email or download
December 27, 2023
dialpad solves all communication issues
i use dialpad everyday to communicate with customers and other office employees. it has a very easy and reliable app to use. it saves and stores my contacts list and allows me to live view calls my employees are currently handling and has a great voicemail feature as well as easy to text message from
- calling
- admin features
- live view
- voicemail
- live transcribe
- all calls recorded
- call waiting
September 19, 2023
So far so good
We use dialpad to enable call tracking, recording, and to support remote CSRs. It allows us to spread out our phone tree across different locations. It is working well for us and integrates well with our CRM.
- Easy to set up
- Cross platform
- Fair quality calls
- Better call quality
- Slow transfers
April 10, 2023
Call with Dialpad
Score 9 out of 10
Vetted Review
Verified User
Dialpad I have been using for last two years and find it very convenient to make calls. It is as similar as like a cellular phone and it's user interface is really convenient to handle. The Dialpad app can be installed in your laptop, mobile and it's easier to use from anywhere. Best part I like, all voice mails comes to the inbox with audio recording and in test format as well. Conference calls can be easily done without any lag.
- It can be used to have any international calls
- Conferenece calls
- Messaging
- Voice quality
March 20, 2023
Dialpad for a transportation/logistics company
We work from abroad, so we use dialpad to work on the US market. It's really convenient because you can have a number in any area of US. The quality of calls is amazing, you can record the calls. AI transcript and other facilities. Also, it can be used on the PC and phone easily.
- Easy to understand interface
- Call recording
- No bugs
- 100% AI transcript understanding
- Dark mode
February 09, 2023
selecting Dialpad was a great decision
This has replaced any physical phones in the office and easily forwards my business line calls to my cell phone. The phone app is excellent. I especially appreciate the transcripts of the phone messages. Plus, I can answer and talk on a call on my computer, I don't even need my cell with me in the office.
- Transcripts of calls
- Great app for mobile phone
- Very easy to use interface
- improve start-up screen
February 09, 2023
Good phone system without the phone
We have three lines with Dialpad. I have the app on my phone and on my computer. We don't have to have separate phones because it works with our current devices. I can also seamlessly switch calls between my cell and computer if I answer it away from my desk. It also keeps track of all the different people and companies I have to contact on a regular basis.
- Clear audio
- Records voicemails
- Text capabilities
- Multi line phone system without equipment
- Voicemail transcripts could do with improvement
- Sometimes the line does not ring when it should
- Calls from my cell phone stop the audio while it rings
February 09, 2023
Strongly Recommend
Dialpad fits our company perfectly. We are not willing to go "cell phone only" for our employees and want each of our employees to have their own assigned phone number. Some employees want a desk phone and some want an app on their computers. Everyone wants an app on their phone and the ability to switch between them. Dialpad does all that for us and works very well.
- Make calls on multiple devices
- Receive calls on multiple devices
- Texts from your office phone
- More integrations into Google G Suite
February 09, 2023
Very Professional
Dialpad is our companies main switchboard. We have employees living and working in different states and time zones. The ability to seamlessly direct and redirect calls and messages to employees regardless of their location is invaluable. With each employee having what is basically their own phone line, they can set their own hours, and forward and initiate calls from their cell phones, via the app. The messaging and voicemail works wonderfully. Email alerts of missed calls and voicemail, means that you never really miss a call. The voice recognition for transcripts is very accurate, and fast. We are sent notice of available transcripts moments after calls end. The user interface is clean and intuitive. There are many settings and controls, allowing management to assign appropriate levels of access based on employee roles.
- Ease of use
- clear and reliable
- lots of options
- intuitive
- accurate transcription
- being able to record a call on the fly
- screen share
- Not all calls forwarded to cell phone show calls are from Dialpad
- Still can't remove the requirement to press one to take the call
- ability to delete voicemails
February 09, 2023
Dialpad- Support Made Easy!
Our Support team works remote from home so we needed a phone system which was easy to use, reliable and could expand with international texting and calling capabilities at a reasonable cost. The set up and administration is easy to learn and use. The voice transcription is fairly good but of course having the actual audio message is very helpful. We are able to quickly reach consumers with exception order or tech support issues. They enjoy being able to SMS us (versus email) as the resolution can move quickly. We have just begun adding international support for phone and text so we look forward to seeing how that performs. The team uses their computers as there is no need for mobile app use.
- Reliable, clear audio
- Ease of adding teammates to calls
- Texting, SMS and related customer history
- CRM integration
- Easy administration
- Customer Support is difficult to get a hold of
- Adding International call/Texting had some challenges
- More FAQs and how to videos would be helpful
February 09, 2023
Dialpad Is REAL DEAL
No more physical phone to deal with! Abundant amount of features available from the app and not to mention how easy it is to use.
- Filtering spam calls
- Easy to sync your colleagues contact info
- Ability to place calls as long as you have internet connection
- Call quality/connection can be improved
At Tarkenton Financial, we use Dialpad as our complete phone system for both internal and external calling and communications. In addition to using the desktop and mobile apps, we also use physical desk phones which are integrated with Dialpad. Dialpad addressed the problem we had with our old phone system of being able to call and access calls and messages on our work line from anywhere, not just sitting at our desks.
- Chat functionality
- App is easy to use
- Easy to switch between devices
- Chat feature works well but could be more robust in comparison to a tool like Slack, which we also use
- Does not seem to work very well with Apple CarPlay at times
- Allow users to edit their voicemail message from the app
January 24, 2023
Dialpad is exactly what we were looking for!
Score 10 out of 10
Vetted Review
Verified User
We recently switched to Dialpad from a competing VoIP phone service and I wish we switched sooner. We use Dialpad as our business phone system, our video conferencing solution and our internal chat and communication platform. Best thing is it does it all from one really nice desktop or mobile app.
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
November 02, 2022
We use this service for remote work
We use Dialpad for incoming customer calls. We have a remote team who work from home so being able to have everyone available for incoming calls is important. We are also able to edit our contacts and share note and other information so that everyone is on the same page about our system and call details. We are also able to talk about voicemails and other messages on our own calls while all looking at them, which is very useful. Being able to set our company hours helps make sure that our employees don't feel stressed about taking calls outside of business hours at the end of the day, which is very important to us as we value our employees and do not want to make them cross their home and work boundaries.
- Shows record of customer calls and messages
- Organizes employees
- Creates index of customers
- Issues with notifications not working on some computers
- Voice to text could be improved
- Ability to put clients on hold immediately
October 31, 2022
A game changer for teachers to make that parent contact!!
Best parent and student communication app that I have used in my 17 years of teaching!! I use Dialpad Talk in conjunction with Dialpad Meetings as an online teacher. I can text and call, of course, but I can also send my families video messages! All messages and calls are saved in a database, so it's safe to message with students. Integrating it with Dialpad Meetings allows me to set up virtual parent conferences, which simplifies the communication process because everything is done and documented in 1 platform. But I think the most valuable use this year was when I was messaging a student about their homework, and they still were not understanding. So I just moved us to the meeting room so I could show them online in real-time without having to end our conversation, open a different platform to web conference on, and hope the student would join correctly. Our conversation never ended.
Truly, an amazing platform that even rings on my computer when I have the app closed out. The mobile version for IOS works just as great as the desktop one.
Truly, an amazing platform that even rings on my computer when I have the app closed out. The mobile version for IOS works just as great as the desktop one.
- IVR and AI language availability
- Clear sound on calls
- Can set up automatic responses for calls and messages
- Integrate with Learning Management Systems and CRM's
- Integrate Google Drive for easy attachments
October 31, 2022
Dialpad Talk offers great VoIP service at affordable prices.
Dialpad Talk's major plus is that it's extremely simple to use and fairly priced to boot. A lot of other companies charge almost $50 per user to do the same things Dialpad Talk does for $20 per user. Granted, RingCentral has a lot of extras - Salesforce integrations for one - but paying $30 extra for that is a bit ridiculous. Overall, Dialpad Talk does what you need at a price you can afford. Can't get much better than that.
- Dialpad Talk's app is free and reliable.
- Dialpad Talk's administration is generally easy and trouble-free
- Can support most Polycoms with no issues.
- Phone activation and deactivation can be annoying.
- They don't always have phone numbers available in the area you want
October 28, 2022
Good Value
Score 8 out of 10
Vetted Review
Verified User
We are a very mobile company, often working from the road or alternate locations so having a phone service that is mobile and portable is important to out business. Dialpad is a little more than we need right now, but we are expecting to grow into it as we expand. It is pretty user friendly on iPhone and Android, but as expected the apps operate a little differently. There are some features on Android that we wish were on iPhone and vice versa. Overall we are happy with it.
- identifies business calls vs personal calls
- accessible from anywhere
- interface on desktop is difficult to navigate during setup
- dialing on Android is confusing with the way the forwarding number shows instead of the number you are calling